At Modabae, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-15 business days from the date that it is placed.

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.
  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

  • It normally takes 3-5 business days to process your order (quality control/Picking&Sorting/Packaging...). Please note that holidays & weekends are not included.
  • It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
  • Due to COVID-19, we're improving our delivery process to make your packages even safer, so there may be a 3-5 days delay in processing your orders.

PROCESSING DELAYS

Usually it takes about 3-5 business days to process your order. If we fail to ship you within five working days (excluding pre-sale orders), as compensation, we are willing to offer you a  20% off coupon code for second purchase.

SHIPPING

Loacation Shipping Methods Time
United States Standard Shipping 6-12 Business Days
Fast Shipping 5-9 Business Days
Express Shipping 3-5 Business Days
United Kingdom Fast Shipping 6-8 Business days
Australia Fast Shipping 6-12 Business Days
Express Shipping 3-5 Business Days
Canada Standard Shipping  20-40 Business days
Fast Shipping 7-10 Business days

*Please note: Total Delivery Time = Processing Time + Shipping Time

DELIVERY

If you haven’t received your package based on the above estimates, please contact our customer service team : support@modabae.com. (*Since we have too many emails to deal with recently, your email will be replied in 24 business hours.)